Warranty

Guarantees

What are my warranty rights? 
If you order goods via our online shop, a sales contract is concluded with us. We provide the legal warranty of conformity, and the warranty against hidden defects over a period of 2 (two) years. In order to guarantee the proper functioning of your products, it is highly recommended to have them installed by a professional. Some manufacturers offer commercial warranties of more than 2 (two) years. You can contact us for more information on the warranties of the purchased products. Any anomaly or failure of a product occurring within the warranty period may give rise to a claim.

What is not covered by the warranty? 
The warranty does not cover the customer's errors (choice, installation, commissioning, product not in accordance with the installation...), defects due to normal wear and tear of the product, use or maintenance not in accordance with the manufacturer's instructions. In the event of a warranty claim, we reserve the right to either repair the defective goods, exchange the delivered goods or refund the item in full (against return of the defective goods) or partially refund the item.

When do I get a warranty? 
In case of latent defect, lack of conformity. Defects in the delivered goods must always be reported immediately. We provide the legal warranty of conformity, and the warranty against hidden defects over a period of 2 (two) years.

How can I ask for warranty rights? 
In order to exercise your warranty rights, please contact us by email at info@xtwostore.com.

Please specify:

Your order number

The number of the article concerned

A description of the defect

Pictures illustrating the problem encountered